Shipping And Delivery

Ordering

Customer can order through website / Asgharali application, hotline and payment on Cash On Delivery (COD) or order via retail outlet for gift delivery to third party. The hotline number is: Kingdom of Bahrain 8000 8998 | Kingdom of Saudi Arabia, Sultanate of Oman, United Arab Emirates, Islamic Republic of Pakistan +973-1721 2698.

Hotline service is available from Saturday- Thursday (8 AM to 10 PM) and is not available on holidays.

A minimum order value of BHD 20, OMR 20, SAR 200, DHS 200 or PKR 5000 to be ordered for door step delivery orders.

Shipping

Items shall be shipped through courier after getting confirmed order within a maximum period of 5 to 7 days depending on the location. Orders received on holidays will be processed on the immediate next working day. Door step delivery is effective subject to submission of a valid full address in the Kingdom of Bahrain, Kingdom of Saudi Arabia, United Arab Emirates, Sultanate of Oman and Islamic Republic of Pakistan.

A nominal fee may be charged on all orders. The charges can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.

Title and risk of loss for all products ordered by you shall pass on to you upon www.asgharali.com's shipment to the shipping carrier.

Delivery

www.asgharali.com will in general make a maximum of three attempts to deliver your order which may vary depending on location and situation. In case the customer is not reachable or does not accept delivery of products in these attempts www.asgharali.com reserves the right to cancel the order(s) at its discretion.

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order.

www.asgharali.com cannot be held responsible for any delays in delivery due to:

1. Act of nature or bad weather conditions

2. Flight delays / traffic conditions

3. Political disruptions

4. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails regularly for such updates. Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer may cancel the order in this situation if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.

"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof is generated irrespective of Shipping of Goods and COD.”

Proof of Delivery for Pick Up/ Delivery

Please do collect the RVP slip/Written confirmation from the Courier company to ascertain the RVP has been done for a particular shipment/order.

RVP slip to be produced in case of discrepancy between customer and our logistics partner. In case of any discrepancy in the status of delivery/ pick up of a product, (where the customer claims the product has been received/ returned, while our system suggests otherwise) refund (if applicable) will be initiated only if the customer successfully furnishes the RVP slip given at the time of the delivery /pick up.

Viewing Orders

Customer can view their orders at customer portal in the website after logging in or can continue as guest.

Updating Account Information

Customer can update his account information.